Cancellation & Refund Policy

Refunds & Processing

Refund requests are processed within 7–10 working days from the date of cancellation, subject to applicable deductions and booking terms.

For reservations made through third-party travel platforms such as Booking.com, MakeMyTrip, Agoda, or other online travel agencies, cancellation and refund policies will be governed by the respective platform’s policies.

Booking Adjustments

Guests may request booking modifications or date changes depending on room availability and applicable seasonal policies.

• Requests for changes should be made before the scheduled check-in date.
• Date changes during weekends, holidays, or peak seasons may involve additional charges.
• All modification requests are subject to room availability and management approval.

Rescheduling Policy

Guests may request rescheduling of their booking prior to arrival. Rescheduling requests are subject to availability and revised room rates for the selected dates.

• Rescheduling may not be available during festivals, holidays, or peak travel seasons.
• Only one rescheduling request may be permitted per booking.
• Additional charges may apply if revised booking rates are higher.

No Refund Policy

Certain bookings may be non-refundable depending on promotional offers, discounted packages, or seasonal bookings.

• Bookings made under special offers may be non-refundable.
• Peak season and holiday bookings may not qualify for refunds or rescheduling.
• No-shows or last-minute cancellations may result in retention of the full booking amount.

In exceptional situations, refund requests may be reviewed at the discretion of Richmond Hill management.

Meals & Additional Services

Cancellation of meal plans or additional services should be requested prior to arrival for eligibility consideration.

Any approved refunds for meals or extra services will be processed according to the applicable policy.

Contact Us

For any questions regarding cancellations, refunds, or booking policies, please contact us: